Terms of service

 

OVERVIEW

This website is owned and operated by Vratam Enterprises. Throughout the site, the terms “we”, “us”, and “our” refer to Vratam Enterprises.

By visiting our website or purchasing products from us through our website or any of our authorized sales channels—including marketplaces or quick commerce platforms—you agree to be bound by the following Terms of Service.

These Terms apply to all users of the website, including but not limited to customers, browsers, merchants, vendors, and contributors of content. If you do not agree with these Terms, you should not access the website or use our services.

We reserve the right to update, modify, or replace any part of these Terms at any time. Your continued use of the website after changes are posted constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are legally eligible to enter into binding contracts.

  • You will not use our products or services for any illegal or unauthorized purpose.

  • You will not violate any applicable laws in your jurisdiction, including copyright or intellectual property laws.

  • You will not transmit viruses, malware, or any destructive code through the website.

Any violation of these Terms may result in the immediate termination of services and the cancellation of orders.

General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You understand that:

  1. Content you submit (excluding payment information) may be transferred unencrypted over various networks.

  2. Payment information, such as credit/debit card details, is always encrypted during transmission.

You may not: Reproduce, duplicate, copy, sell, resell, or exploit any part of the service or website without express written permission from Vratam Enterprises.

Product Information

We make every effort to display product descriptions, images, and pricing as accurately as possible. However:

  • Product colors may appear slightly different depending on your device’s display settings.

  • Product availability is subject to change without notice.

  • Prices are subject to change at any time without prior notice.

We reserve the right to limit product quantities, restrict sales by region, or discontinue products at any time.

Orders & Billing Information

We reserve the right to refuse or cancel any order placed with us. Restrictions may apply to orders:

  • Placed under the same customer account.

  • Using the same payment method.

  • Using the same billing or shipping address.

If an order is cancelled or modified, we may notify you via the email or phone number provided during checkout. Customers agree to provide accurate, current, and complete billing and account information for all purchases.

Quick Commerce & Marketplace Orders

Our products may also be sold through third-party platforms, including quick commerce and marketplace partners. Orders placed through these platforms are governed by:

  • The platform’s delivery policies.

  • The platform’s return and refund policies.

  • The platform’s customer service procedures.

Vratam Enterprises is not responsible for delivery delays, platform-specific service fees, or logistics issues handled by third-party delivery networks. Customers should contact the respective platform’s support team for issues related to those specific orders.

Third-Party Tools & Links

Our website may provide access to third-party tools or links. These are provided “as is” and “as available” without warranties or guarantees. We are not responsible for the accuracy of third-party content, the practices of external websites, or transactions made on third-party platforms.

User Feedback & Submissions

If you send us ideas, suggestions, or feedback, you agree that Vratam Enterprises may edit, publish, distribute, and otherwise use such content without restriction or compensation. Your submissions must not violate intellectual property rights, contain unlawful content, or mislead us as to your identity.

Errors & Inaccuracies

Occasionally, information on our website may contain errors related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time without prior notice.

Prohibited Uses

You are prohibited from using the website or its content:

  • For any unlawful activity.

  • To violate intellectual property rights.

  • To harass, abuse, or discriminate against others.

  • To submit false or misleading information.

  • To upload malicious code or collect personal information of others without consent.

  • To spam, scrape, or misuse website data.

Limitation of Liability

To the maximum extent permitted by law, Vratam Enterprises shall not be liable for any direct or indirect damages arising from the use of the website, the purchase of products, service interruptions, or errors in website content.

Governing Law

These Terms of Service shall be governed by the laws of India. Any disputes arising from these terms shall fall under the exclusive jurisdiction of the courts in Delhi, India.